Efficiency and customer satisfaction in one dealer platform

Holmatro

The challenge

Holmatro needed a centralized platform to better support its dealers and simplify internal processes. Existing systems did not provide an easy way for dealers to create custom product configurations, check real-time stock, or place orders efficiently.

The solution

Harborn developed a customer portal that enables dealers to easily configure products, place orders, and track them throughout the process. With an intuitive design, automated workflows, and integrations with Holmatro’s internal systems, the portal offers 24/7 access to all relevant customer information and supports Holmatro’s internal sales processes.

650+

Session per month

80+

Configurations per month

7min

Duration per session

About Holmatro

Holmatro is a global market leader in innovative hydraulic tools for critical applications such as technical rescue operations, industrial processes, and special tactics. To respond to changing customer needs and market dynamics, Holmatro faces the challenge of modernizing its digital infrastructure and further digitizing interactions with customers and dealers. This is essential for working more efficiently, increasing customer satisfaction, and strengthening its leading market position.

The partnership between Harborn and Holmatro ensures that Holmatro’s strategic goals are translated into concrete digital solutions that seamlessly align with real-world practice.

Strategic value

The portal improves customer satisfaction by allowing dealers to be served faster and more efficiently, enhancing the overall relationship and increasing revenue potential through up- and cross-selling. The solution contributes to Holmatro’s digital operations by digitizing dealer interactions and improving operational efficiency.

Customer collaboration

Holmatro’s internal teams, including management and technical specialists, worked closely with Harborn’s multidisciplinary team. This collaboration ensured that strategic objectives were translated into practical, user-focused digital solutions.

“Currently, the response time for a ‘more complex’ quote is ± 2-3 days. Now, it will only take me 10 minutes to complete the same task.”

The result

A user-friendly portal that enables dealers to place and track orders more quickly and accurately, leading to increased efficiency and higher customer satisfaction. The portal is continuously tested and optimized in collaboration with dealers to ensure features and navigation are fully aligned with their day-to-day workflows, needs, and evolving demands.

Our technologies

Python
React
Drupal

Partnerships

Syncforce
Azure

Robert

Business Lead

Ready to take your organization to the next level?

At Harborn, we believe that real change starts with addressing the right challenges. Our teams operate like a special force in the areas of experience, growth, and engineering to solve complex problems and drive sustainable growth.

Do you have a question you'd like to explore? Robert, the project lead on this case, is happy to help bring your ideas to life!

31 10 436 50 50 robert.revet@harborn.com