The challenge
Demand for care is increasing, while it is becoming more difficult to find enough healthcare professionals. For the mid-sized regional Ziekenhuis Gelderse Vallei (ZGV), the question is urgent: how do you continue to provide high-quality, personal care when pressure on people and resources keeps increasing?
The solution
Through a range of solutions, ZGV is building a hybrid hospital in which physical and digital care connect seamlessly. Together with Harborn’s Intelligent Automation team, ZGV is taking the next step in digitalization and intelligent automation. The solution consists of:
Intelligent Automation with RPA: We are developing digital employees that relieve healthcare professionals of all kinds of administrative tasks related to their primary care processes. Four processes have been selected for automation and will be rolled out hospital-wide across all outpatient clinics. In addition, one process has been selected for automation on the general inpatient wards. Examples include processing referral letters, preparing MDOs (multidisciplinary team consultations), and organizing follow-up visits. Automating these processes saves valuable time, allowing healthcare professionals to focus more on direct patient care and creating capacity for the growing number of patients.
Remote monitoring and hybrid care: Where possible, clinical monitoring and home monitoring are integrated into digital eCare pathways. Patients measure at home and share their data digitally, enabling healthcare professionals to monitor remotely and intervene when needed. This makes more care at a distance possible and reduces workload within the hospital.
Digiwijs: digital skills for everyone: Through the Digiwijs development and change program, ZGV supports employees and patients in working with digital care, from practical tools to digital coaches on the work floor. This results in less administration, more standardization, and better alignment of care.
