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A user-friendly portal to recycle mattresses sustainably

CBM

CBM

Challenge

Every year, countless discarded mattresses are incinerated, even though they can be recycled. Effective recycling requires coordination among producers, importers, mattress retailers, collection services, municipalities, and recyclers. The system, similar to deposit return schemes or appliance recycling fees, also needs robust digital support. Key requirements include automation, user self-service, centralized registration, and transparent financial processing. And, most importantly, every stakeholder must be eager to participate, a perfect challenge for Harborn!

Forging a recycling plan

Mattress Recycling Netherlands Foundation (MRN) created a scheme to improve mattress collection, with a digital portal at its core. Harborn built this portal to support multiple user roles and processes, enabling financial settlements via a new waste management fee. Producers and importers declare the number of mattresses they introduce to the market and pay a per-unit fee. Collection services and recyclers receive reimbursements for handling costs. The portal tracks both volumes and tonnage, provides simple evidence submission, and connects seamlessly with Exact for flawless financial handling, purpose-built for barrier-free recycling.

+2million
mattresses processed via the portal
750000+
mattresses recycled
450+
producers integrated

About CBM

Royal CBM represents around 600 companies in the interior construction and furniture industry. The association advocates for a sustainable, innovative, and future-proof sector socially, economically, and ecologically. In 2019, CBM was tasked with creating a solution for the growing mountain of discarded mattresses. This led to the creation of Mattress Recycling Netherlands Foundation (MRN), alongside the five largest mattress producers in the Netherlands. As the driving force behind the foundation, CBM demonstrates how trade associations can address societal challenges through collaboration, circularity, and smart digital solutions.

Old mattresses stacked onto each other

Agile development with demos

While awaiting official approval from the ministry, the team began building the portal. To keep MRN informed and aligned with user needs, a demo was delivered after each development sprint. This made progress tangible and allowed for targeted adjustments, resulting in features like smart import/export functionality for users to manage and submit quarterly reports with ease.

Illustration of machine clamping onto a mattress

Exact integration for smooth finance

Submitted reports needed to generate accurate invoices in Exact. Harborn worked closely with Exact developers to integrate registration data into the invoicing system. For credit invoices, which don’t produce remittance documents in Exact, we implemented a workaround to ensure those records are properly reflected in the administration.

White sheets

A scalable and high-quality solution

MRN now has a robust, scalable portal that makes mattress recycling transparent and accessible. By combining smart technology with a smooth user experience, the system supports easy registration and processing, even during peak periods like quarterly submissions, thanks to automatic testing and a serverless backend. The outcome: reduced administrative burden for users, complete registration of even the smallest batches, and actionable insights via an integrated Power BI dashboard. The portal not only enhances collection and processing workflows but also boosts reporting transparency with government and stakeholders. MRN continues to expand portal usage, aiming to establish a sustainable, national recycling standard.

Technology & partnerships

  • AWS
  • Serverless programming
  • CDN (Content delivery network)
  • VueJS
  • Wordpress

Watch the video about Mattress Recycling Netherlands here

Also need such a user-friendly solution?

Are you looking for a digital system for registering and implementing a smart scheme? Or an environment where users can carry out parts of your processes themselves? Portals come in many shapes and sizes.

Harborn is happy to think with you, about building your own environment, automating processes or other digital solutions. If you have any questions, please contact Harm-Jan, project lead on this case.

+31 10 436 50 50harmjan.roskam@harborn.com

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